Please review the GothamPaper.com Return
Policy carefully – This was last updated May 2010. If you do not agree with any of the terms
herein, we ask that you do not use this site.
From time to time, we may update this Return
Policy. We reserve the right, at our
sole and exclusive discretion, to add, change, modify, or remove portions at
any time. These changes will be posted
on our website.
All Returns are subject to all terms
detailed in this section. Please make
sure to review this section carefully.
Step Return Process:
Step 1: Let Us Know - Call, e-mail, or fax details of
the situation to us.
2: Get Return Authorization Number - All
returns must be accompanied by a Return Authorization Number provided by GothamPaper.com. Product must be received by GothamPaper.com within
30 days of authorization.
Step 3: Return Product
- Upon receipt (and at our sole discretion), credit may be issued in the form
of a credit posted to your account or replacement product(s). Returns which are not accompanied by a
Return Authorization Number will be subject to rejection and will not be
eligible to receive credit.
Terms and Conditions:
GothamPaper.com Mistake / Wrong Item Shipped: 100% credit will be issued on returns of product(s)
shipped in error by us. You MUST notify
us of the error within twenty-four (24) hours after receipt of the order. GothamPaper.com will be responsible for all shipping
costs to process the return.
Your Mistake / Wrong Items Ordered: 100% credit will be issued (less a 10% restocking
charge) for the return of products ordered in error by you. You must notify us of the error within
twenty-four (24) hours after receipt of the order. The customer shall be responsible for any and
all shipping / freight charges.
Price Increases / Decreases: The credit amount reflects your purchase price – Not
prevailing prices at the time of the return.
Return Authorization Number: Always
required. Returns not accompanied by a
Return Authorization Number will be subject to rejection at our sole and
Return Options (Your Mistake / Wrong Items Ordered):
GothamPaper.com is happy to help
determine the lowest cost shipping method to process a return. Use of our trucks / carrier services is often
the most economical. Please contact us
for more information.
Product Being Dropped Off in Hauppauge: Our
warehouse staff is generally available to accept returns Monday-Friday during
normal business hours.
Not Eligible For Return:
Returns of custom, used, opened, or
damaged product will be rejected at our sole discretion.
Other products not eligible for return
include discontinued products, custom products, products not in original
packaging, opened products, products that have been marked, disfigured, or
appear used, and products damaged in any way (including but not limited to
water, fire, improper handling, etc).
Products that are not in satisfactory
condition (at our sole discretion) will be rejected.
400 Oser Avenue – Suite 1300